How to add live chat to your website

Adding live chat to your website creates a while new way to connect with buyers who are already on your website and checking you out.

To install live chat you will need to add a unique piece of code to your website that is generated when you create a Jumplead account.

As well as tracking visitor and contact activity, the code allows you to chat with your website visitors and also helps to render conversion forms that are personalised for individual contacts.

When you login to your Jumplead account for the first time and until the Jumplead code is successfully installed, a link will be provided to the Settings section where your code is displayed for you to copy and paste into the your website.

Code placement

Simply add the Jumplead code (or ask your webmaster) just before the closing 'head' tag of every page you want to track with Jumplead. This can usually be done very easily by adding the tracking code to a template or include for every page.

Tip: Don’t use Google Tag Manager as it just isn’t capable of delivering the dynamic content that Jumplead uses for conversion forms and live chat.

The settings options are available by clicking on the Settings icon in the top right corner of the Messages section.

Tip: When you make changes to the design and content for the chat widget, in order to view the changes you have made you will need to view your website in a new ‘privacy mode / incognito’ session, as settings for chat are cached in your browser.

Enabling and disabling

You can control whether the chat capability is enabled on your website and customise elements of the chat widget including a brand colour, welcome text and team leader image. You can also add an HTML footer to be added to the email messages you send when a conversation moves to email.

You can choose who is included in the chat team to manage conversations via the ‘Teams’ tab in the Jumplead Settings.


Combine lead forms and pages, email marketing automation and live chat to jumpstart your marketing and sales.

Jumplead Manager

Create and manage multiple Jumplead accounts, control billing and users, add and remove customer accounts as you go.

Jumplead Developer

Access Jumplead via our API to integrate Jumplead's marketing capability with your existing systems, or build new apps.