Live Chat and Direct Messaging

Using Live Chat on your website allows you to connect with leads exactly when the time is right for them.

Jumplead provides combined website live chat and messaging software that works exactly like traditional chat, but with the benefit that chat conversations are seamlessly converted to email conversations. This means you can reply to chat enquiries by email when you are not logged in to Jumplead.

live chat

Minimal setup

Jumplead chat works the same way whether your operators are logged in or not, so there's no need to set up open and closed hours for the system.

When a visitor starts a chat conversation and there are no operators present, the visitor is prompted for their contact details which are used to create a contact in Jumplead and start the conversation within the Messages section.

Message your contacts

Jumplead’s combined messaging inbox is also used to create and manage individual emails to your contacts, by creating a new conversation.

Related Help Articles:

Using live chat to connect with prospects
Answer your prospects questions to help them become customers
Open up a conversation with visitors using Pro-active chat
Open up a chat conversation with visitors on your website
Create tracked email conversations in Jumplead
Create a new conversation for any contact directly from the Messages section.

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