Connect with visitors browsing your products and services and use pro-active chat to choose who you want to chat with.
Combined with visitor identification you can begin every chat knowing who you are talking to and what they are looking for. All before you say "Hi!".
Engagement is important, we track how your contact has interacted with you from website visits, chat sessions, form completions and email marketing campaigns, keeping a lead score so that you can see who's active, and why.
Prospect streams allow you to filter based upon location, visit quality or even organisation, then get sales alerts or trigger automations.
Use Streams to trigger marketing automations for your contacts, why not get a notification when a returning lead visits your pricing page; or send a personalised help email when a lead views over 10 pages.
We assign a quality score to each visit allowing notifications to be triggered, even if a lead hasn't converted on a landing page.
We capture the search terms for visitors whenever they are available, giving you a unique insight into your visitor’s requirements.
Pages viewed are kept as part of your contact’s activity, giving you an understanding of how your contact navigated your website.
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